A/AAAA Record Troubleshooting Checklist
A step-by-step guide for diagnosing and fixing missing or incorrect A/AAAA DNS records.
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Problem
Your domain is unreachable and a DNS lookup shows no A or AAAA records.
Top 3 Causes
- Records not created — A/AAAA records were never added in the DNS management panel.
- Wrong IP address — After a server migration, the old IP address is still configured.
- Nameserver mismatch — The domain’s NS records don’t point to the actual DNS hosting provider.
Diagnosis with DechoNet
- DNS Lookup — Check whether A/AAAA records exist and verify their TTL values.
- RDAP Lookup — Verify that nameservers are correctly configured.
Resolution Checklist
- In your DNS management panel, add an A record with the correct server IPv4 address.
- If your server supports IPv6, add an AAAA record as well.
- After making changes, wait for the TTL duration to expire or flush your local DNS cache.
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