DNS_PROBE_FINISHED_NXDOMAIN Fix Checklist

How to diagnose NXDOMAIN errors by checking DNS records, nameserver delegation, resolver cache, and domain registration state.

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Problem

Your browser shows DNS_PROBE_FINISHED_NXDOMAIN, or the domain appears to not exist at all.

Symptoms

  • Browsers return NXDOMAIN-style errors instead of loading the site.
  • Public DNS lookups return status: NXDOMAIN or no usable answer.
  • Some networks can resolve the domain while others still fail.

Top 3 Causes

  1. The authoritative zone has no usable record - A, AAAA, or CNAME records are missing or were removed.
  2. Nameserver delegation is incorrect - The registrar points to different nameservers than the zone you actually manage.
  3. Negative caching or propagation delay - Recursive resolvers still cache the old NXDOMAIN answer.

Diagnose with DechoNet

  • DNS Lookup to verify whether A, AAAA, NS, and SOA answers exist at all.
  • DNS Propagation Check to compare resolver responses and see whether NXDOMAIN is still cached globally.
  • RDAP / WHOIS to confirm the domain is not expired, on hold, or delegated to the wrong nameservers.

Resolution Checklist

  • Confirm the registrar nameservers match the authoritative DNS provider you intend to use.
  • Check that at least one valid A, AAAA, or CNAME record exists in the authoritative zone.
  • Verify propagation against multiple public resolvers such as 8.8.8.8 and 1.1.1.1.
  • If the name was previously missing, allow one full negative-cache TTL window before assuming propagation is broken.
  • If RDAP shows expiry, hold, or deletion-related status, resolve that state with the registrar first.

When to Escalate

  • Contact the registrar if RDAP shows expiry or hold flags.
  • Contact the DNS hosting provider if registrar delegation is correct but the authoritative zone still returns no answer.
  • If NXDOMAIN persists across many resolvers for an extended period, also inspect DNSSEC and zone publication status.

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